Gina's Piano - Professional Piano Tuners in CT

At Gina's Piano, we understand that your musical instrument is more than just a piece of equipment – it's an extension of you. As a trusted New Haven piano tuner, we are dedicated to ensuring your piano resonates beautifully. Whether you need a piano tuner in CT or specifically a piano tuner New Haven CT, our expertise guarantees that your instrument receives the care it deserves.

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(203) 882-8082

Gina's Piano - Professional Piano Tuners in CT

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The Team

Close-up smiling woman with curly hair wearing a black jacket.

Gina Bonfietti, Registered Piano Technician

Hi, I'm Gina Bonfietti. I grew up in the piano tuning business that my dad, Gino, started in 1973—Trumbull Piano Service. My brothers and I learned the ins and outs of tuning, regulating, rebuilding, repairing, and moving pianos. When my dad retired in 1990, I was the only one willing to take over the family business, and that's when Gina's Piano was born. I'm very proud of my recognition as an RPT (Registered Piano Technician) and my membership in the Piano Technicians Guild, the only professional organization for piano technicians in the United States. As a dedicated New Haven piano tuner, I love fixing and restoring pianos, and I also enjoy spending time with my family. My wife and I have two wonderful grown daughters and two beautiful dogs: an aloof, giant Goldendoodle named Brodie and a curious Maltese named Mochi. My other interests include skiing, camping, hiking, spending time at OBX, and cold plunging in Long Island Sound in mid-winter. I continue to further my education by attending various courses, conferences, and conventions with the Piano Technicians Guild. Learning new skills and checking out the latest tools is great! Here are some of my training and achievements: Member of the Piano Technicians Guild since 1990, created the Milford Street Piano in June 2019, Piano Life Saver System Certified Installer/Field Expert with over 350 installations since 1990, Grand Action Rebuilding Course, Renner Academy, Scottsdale, Arizona — October 2017, 37-Grand Regulation Intensive, PTG Home Office, Kansas — May 2018, taught Hammer Butt Cord Replacement, PTG Regional Conference Hartford, CT— April 2019, taught Street Pianos, PTG National Convention, Orlando, FL — July 2023, Spiro Training, Steinway Factory, Queens, NY — February 2023, served on the PTG National Board of Directors — August 2022 through September 2023, facilitator, Appalachian Piano Tech Camp, WV — May 2024, organized Hands-On Training Weekend, Orange, CT — March 2025, attended Mason & Hamlin Action Replacement Seminar, Haverhill, MA — May 2025. As a trusted piano tuner in CT and New Haven, I am committed to providing the best service for all your piano needs.

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A smiling young woman holding a certificate at North Bennet School.

Jamie Bonfietti, Field Technician

Gina Bonfietti, Registered Piano Technician

Hi, I’m Jamie Bonfietti, Gina’s niece. I graduated from the North Bennet Street School in Boston, where I completed the Piano Technology Basic Course. There, I gained hands-on experience in the three core skills of a field technician: tuning, repairing, and regulating pianos. As a passionate New Haven piano tuner, I have received concert-level training and am a member of the Piano Technicians Guild, currently working toward full certification as a Registered Piano Technician. Outside of work, I enjoy weightlifting and spending time with my family at the beach or on my dad’s boat. I’m also a lifelong animal lover, having grown up with three dogs and more cats than I can count. I look forward to meeting you and caring for your piano as your trusted piano tuner in CT or specifically as a piano tuner New Haven CT.

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Dog wearing sunglasses, a shirt, and a tie sitting on a carpet.

Brodie, Head Shop Dog

Gina Bonfietti, Registered Piano Technician

Brodie, Head Shop Dog

Brodie & Mochie – The Shop Dogs. Brodie is the self-appointed “quality control officer” of the shop, particularly attentive when it comes to taste-testing piano parts for durability—perfect for any new haven piano tuner to observe. He’ll be the first to tell you that older parts are always more flavorful. When he’s not hard at work inspecting materials, Brodie can be found lounging nearby, ensuring that everything in the shop runs smoothly, much like a skilled piano tuner in New Haven, CT. Mochie, his younger Maltese brother, is still learning the ropes of shop life. While he hasn’t quite mastered the art of piano-part testing, he’s eager to follow in Brodie’s pawprints. For now, Mochie is the official “assistant in training,” specializing in moral support, tail wags, and keeping spirits high—qualities every piano tuner in CT appreciates. (Mochie’s photos aren’t available on the website just yet, but rest assured—he’s every bit as adorable!) Together, Brodie and Mochie make the perfect shop team—one seasoned expert and one enthusiastic apprentice, both adding a little extra joy (and fur) to every day in the shop, much like the warmth a skilled piano tuner in New Haven brings to their craft.

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Gina's Piano

Expert Piano Services

Gina's Piano offers a full range of professional piano services, including tuning, repair, regulation, and humidity control systems. As a trusted New Haven piano tuner, our experienced technicians provide complete service to ensure your piano is in top condition. We're committed to delivering high-quality service tailored to your specific needs, making us a leading piano tuner in CT. Our technicians possess the knowledge and expertise to repair all makes of pianos, ensuring that we cater to every customer’s needs. We pride ourselves on providing a personalized experience that is both convenient and affordable. Contact us today to schedule an appointment with a piano tuner in New Haven CT, and let us help you get back to making beautiful music!

A few reviews:

A vintage Steinway & Sons upright piano with elegant wood finish.

Steinway Grand Regulation

Gina,

I just wanted to take a moment to express my appreciation for the excellent job Jamie did on my Samick piano! Jamie is a very knowledgeable and attentive piano tuner in New Haven, CT, and his thoroughness truly stood out. His professionalism as a piano tuner in CT is commendable! I will gladly refer your services to potential customers looking for a reliable piano tuner in New Haven. Thank you for the quick response.

Sincerely,

B. A. Stratford, CT

Steinway Grand Regulation

Your thoughtfulness and craftsmanship are deeply appreciated. I can’t thank you enough for providing me with a new Steinway Piano! Every time I sit down to play, it feels like a new experience. As a new haven piano tuner, your painstaking and exact workmanship in regulating the action has resulted in what this piano should have been 23 years ago! If anyone is looking for a piano tuner in CT or specifically a piano tuner in new haven, I highly recommend your services. Thank you once again!

J.D Easton

Upright Action Regulation

I just want to thank you for the great job that you did as my New Haven piano tuner earlier this week. I really can’t believe the difference you made! The action is so much more even and responsive; the pedals work beautifully (and look beautiful, too), making the whole experience of playing so much more enjoyable. I’m embarrassed to think it took me so long to realize it needed the repairs. Plus, I have a new humidistat and a much better-looking bench now. If you need a piano tuner in CT, I highly recommend your services. Super job, girl!

Diane F.

Milford, CT

1906 Upright tuning and repair

I just have to tell you that you made my granddaughter a very happy person while she was with us. She was thrilled that there were no broken keys and that the piano was tuned perfectly. She had a great time playing and learning as she played. It was also wonderful for us to hear the piano being played in our house again. Thank you for your patience and understanding of what we wanted to achieve with our very old piano. I definitely recommend you as the best New Haven piano tuner to anyone seeking a piano tuner in CT. If anyone is looking for a piano tuner New Haven CT, you are the one to call!

Ann P

Dehumidifier installation in a Grand

Gina, a skilled piano tuner in New Haven, was able to restore my piano by reducing humidity with a special dehumidifier. Over the last three years, this remarkable device, recommended by a piano tuner in CT, has made a huge difference.

Grand piano sale

Gina is not only an incredible New Haven piano tuner, but she’s also an all-around great person! Recently, she helped us sell our piano, showcasing her skills as a top-notch piano tuner in CT. If you're looking for a reliable piano tuner in New Haven, look no further than Gina!

L.M. Weston

New Yamaha upright complete Piano Life Saver System

Gina has been my go-to piano tuner in New Haven for about 9 years. My piano was basically new when she began servicing it and had some pedal and sticky key issues. She resolved both problems during her first visit. I was also facing challenges with my piano going out of tune frequently due to air flow in the room. Gina, my trusted piano tuner in CT, recommended a humidity control system, and I haven't had any issues since. I highly recommend Gina's Piano Service for anyone looking for a reliable piano tuner in New Haven CT. My piano always sounds great and functions perfectly.

Full Service tuning appointment with Jamie

Jamie was delightful. I enjoyed talking with her, and she did a terrific job as a new haven piano tuner. If you're looking for a reliable piano tuner in CT, I highly recommend her services. She truly stands out as a top piano tuner in New Haven, CT.

Frequently Asked Questions

Please reach us at gina@ginaspiano.com if you cannot find an answer to your question.

How often should my piano be serviced?

The piano's pitch fluctuates with changes in humidity, which is especially relevant in Connecticut, where the four distinct seasons bring varying humidity levels. For instance, the humidity in July differs significantly from that in October, January, or April. Some piano owners choose to have their instruments tuned four times a year because the seasonal shifts are enough to cause the piano to go out of tune. Others opt for tuning every six months. Regulation may be needed annually or every five years, depending on how much the piano is used. Cleaning is performed as required. Regular piano maintenance includes tuning, regulation, voicing, cleaning, and repairs.

What shoud I expect during the service?

We will open the piano lid to tune it. Please remove items such as candelabras, family photos, jars of dog treats, etc. There's no need to move upright pianos away from the wall but ensure they are a few inches from the wall to allow the top to open.

While we love children, pets, house cleaners, landscapers, and tree trimmers, a quiet environment helps us do our best work. We strive to be on time, but sometimes traffic, snow delays, or a mischievous piano may cause delays. If we are running late, we will try to text or call. Please feel free to reach out on the day of your service if you have any questions at 203-882-8082 call or text.

What's the best enviroment for my piano

The best environment for a piano is one that maintains stable temperature and humidity levels, protecting the instrument from fluctuations that can affect its tuning, sound quality, and structural integrity. Here are key factors to consider:

Humidity: Aim for a consistent humidity level between 40% and 50%. Too much humidity can cause the wood to swell, affecting the action and tuning stability, while too little humidity can lead to cracks in the wood and other damage. Using a humidifier or dehumidifier can help maintain the proper level.

Temperature: Keep the piano in a room with a stable temperature, ideally between 65°F and 75°F (18°C to 24°C). Avoid placing the piano near heating vents, radiators, fireplaces, or direct sunlight, as these can cause temperature fluctuations and uneven heating.

Placement: The piano should be placed away from exterior walls, windows, and doors, which can expose it to drafts, moisture, and temperature changes. An interior wall is generally a better choice, as it is less affected by outdoor conditions.

Ventilation: Ensure the room is well-ventilated, but avoid placing the piano in a drafty area. Proper ventilation helps prevent moisture buildup, leading to mold and mildew.

Dust and Cleanliness: Keep the piano lid closed when not in use, and consider using a piano or string cover to protect it from dust and debris. Regular cleaning, both inside and out, will help maintain the instrument.

Maintaining these conditions can help preserve your piano's sound quality and prolong its lifespan.

Why won't my piano stay in tune?

Is your piano going out of tune frequently? The issue might be loose tuning pins. For a piano to maintain stable tuning, the tuning pins must be secure. Although factors like fluctuating humidity also affect tuning, loose tuning pins that slip during adjustment will struggle to stay in tune. Applying cyanoacrylate (CA) to the tuning pin bushings can increase pin torque and enhance tuning stability. This is not a DYI fix but one where the piano may need to be taken apart or tipped onto its back in order to repair.

My soundboard is dirty/dusty, can you clean it?

YES! Cleaning can be added to your regular piano maintenance appointment or as a stand-alone service. Over time, the soundboard of a grand piano can accumulate dust, which may eventually affect its sound quality. To minimize this issue, keep the piano lid closed when it’s not in use. A piano or string cover can also help protect the soundboard from dust. Despite these precautions, some dust will likely still collect.

My soundboard is cracked is my piano any good?

Cracks in a piano's soundboard can be concerning but don't always indicate a serious problem. The impact of soundboard cracks depends on their size, location, and whether they affect the piano's sound or structural integrity. Here's what you should know:

Sound Impact: In many cases, small cracks in the soundboard do not significantly affect the piano's tone or volume. However, more extensive cracks may lead to buzzing, loss of resonance, or a noticeable change in sound quality.
Structural Integrity: The soundboard is a critical piano component that is responsible for amplifying sound. While the presence of cracks doesn't always compromise the piano's structure, if the cracks are severe or the soundboard becomes separated from the ribs (the wooden supports underneath), it could lead to more serious issues.
Repair Needs: Some cracks can be repaired to restore the soundboard's integrity and prevent further damage. We can assess the situation and recommend appropriate repairs, such as shimming the cracks or, in extreme cases, replacing the soundboard.
Age and Use: Older pianos or those exposed to fluctuating humidity levels are more prone to soundboard cracks. Regular maintenance and a stable environment can prevent new cracks from forming.

If you notice cracks in your soundboard, it's a good idea to inspect them to determine their impact and whether any repairs are needed.

I found a free piano on Marketplace, what should I do now?

First, send us pictures, include the make and model, and sign up for a full inspection. Free pianos are NEVER free; they are usually pianos that have not been maintained and will need tuning, cleaning, and regulation, and usually, they are not worth taking. I have often found the "free" piano filled with mice excrement. The "free" piano can cost over $1,000 to fix and about the same to move into your home and then out once you find out it is filled with mouse excrement. We can often look at a few pictures and save you thousands. Please reach out.

I was offered a free grand piano, I just have to pay the shipping!

It's a scam!

Here's how it works:

Scammers advertise a high-quality piano for free, claiming their relative died and they want the piano to go to a good home.

They ask the buyer to pay for the piano's shipping, which they claim is the only cost involved. The moving cost ranges from $800 to $1,500.

The scammer connects you with the "shipping company," which is another scammer. The buyer is asked to pay the shipping fee using an untraceable method. Once the payment is received, the scammer disappears. The buyer never receives the piano, and the money is gone. If it sounds too good to be true, then it is. Never buy a piano sight unseen.

Do I need to hire a piano mover? Can't my house mover move the piano??

YES! Hiring a professional piano mover to move a piano is essential for several reasons:

Piano movers have experience and knowledge in handling heavy and delicate pianos. If necessary, they may have to disassemble and reassemble parts of the piano.

Pianos are expensive and can be easily damaged during a move and damage your home.

Pianos can weigh anywhere from 300 to over 1,000 pounds. Improper moving techniques can lead to serious injuries and even death. Professional movers know how to handle the weight safely and carry insurance to cover any damages. Other movers cover the piano by the pound, which may only cover your piano for a few hundred dollars, not enough to have your family heirloom repaired.

Hiring a professional piano mover ensures that the piano is moved safely, efficiently, and with the least risk of damage or injury.

Servicing most of Southeast Connecticut

We are located in Milford, CT, and provide services as a piano tuner in Milford and the surrounding areas, including towns such as Ansonia, Bridgeport, Darien, Derby, Easton, Fairfield, Hamden, Monroe, New Canaan, New Haven, Norwalk, Orange, Seymour, Shelton, Southport, Stratford, Trumbull, West Haven, Weston, Westport, and Wilton. As a trusted New Haven piano tuner, we also travel to some outlying towns, so if your town is not listed, please feel free to ask about our piano tuner services in CT.

Piano Technicians Guild Code of Ethics

To uphold the highest standards of professional conduct among members of the Piano Technicians Guild, and to foster a relationship of trust between PTG members and their clients, this Code of Ethics outlines the standards to which each member, including every New Haven piano tuner, will be held accountable upon joining the PTG. (Link to PTG home Page)

1. I will act honorably and in a professional manner.

2. I will uphold the principles of honesty and integrity for which the Piano Technicians Guild stands.

3. I will represent my education, training, experience, and area of expertise honestly and accurately, whether as a piano tuner in CT or elsewhere.

4. I will uphold the Mission, Objectives, and Principles of the Piano Technicians Guild.

5. I will render the best possible service under the circumstances, always keeping the best interests of my client in mind, whether I am a piano tuner in New Haven or any other location.

6. I will use the name and trademarks of the Piano Technicians Guild properly and will encourage others, including fellow piano tuners in New Haven CT, to do the same.

7. I will strive to upgrade my professional skills and will encourage and help others, including those in the piano tuning profession, to do the same.

8. I will promote goodwill towards my profession and the music industry.

9. I will engage only in business practices that align with the antitrust guidelines set forth by the Piano Technicians Guild.

Gina's Piano - Professional Piano Tuners in CT

Gina's Piano - Professional Piano Tuners in CT

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